How we handle complaints & disputes

Any user may submit a complaint against a lawyer or a client using the Report an Issue / Complaint option in the footer or menu. Complaints can include supporting attachments such as screenshots, documents or invoices.

When a complaint is received, the Legum AI Pak team will:

• Review the complaint and any supporting evidence.
• Contact both parties using their registered phone numbers to verify the facts.
• Investigate the matter and document internal notes after each conversation.
• Issue warnings where appropriate (first or final warning).
• Maintain a complete complaint history of all actions and status changes.
• Schedule follow-ups to confirm whether the issue has been resolved.
• Suspend or permanently ban repeat offenders where necessary.

After the initial investigation, a follow-up is scheduled (typically after 7 days). If the issue remains unresolved, we contact the reported party again and continue documenting updates. Confirmed repeat or serious violations may be escalated, leading to temporary suspension or a permanent ban.

If you believe an administrative decision was made in error, you may appeal by emailing [email protected] with your complaint reference number. Appeals are reviewed at Legum AI Pak's reasonable discretion.